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FAQ's

Support

  • 
    What if I forgot my password?
  • 
    How can I update my personal details?
  • 
    How can I get in touch with you?

Platform

  • 
    Do I have to download any software to trade with you?
  • 
    How can I view my trading history?
  • 
    Where can I get specific information on the prices of the assets you offer?
  • 
    What is the default timezone for the trading platform?
  • 
    How can I tell when asset prices are going up or down?
  • 
    How does Online Trading work?
  • 
    What is traded with Online Trading?
  • 
    What is the most I can invest in one trade?

Open Account

  • 
    How can I open an account?
  • 
    I’m having difficulties opening an account, what shall I do?
  • 
    Are their taxes on profits I make trading with Wilkins Finance?
  • 
    Is trading with Wilkins Finance secure?
  • 
    Can I open an account before making a deposit?
  • 
    What currencies can I use for trading?

Deposit

  • 
    What is the minimum deposit needed to trade on an account?
  • 
    What is the minimum withdrawal amount?
  • 
    What banking information is mandated for a withdrawal?
  • 
    How can I cancel a withdrawal request?
  • 
    Can I send a wire transfer to fund my account?
  • 
    What methods are available for making deposits and withdrawals?
  • 
    What steps are mandated to deposit or withdraw funds?

Trading

  • 
    Why are the rates constantly changing before I place my trade?
  • 
    Why can’t I place a trade?