What if I forgot my password?
Under the login button, click on the link that says “forgot password?” You’ll be asked for your email address, and to enter a confirmation number that will appear on the web page. The support team will send a new password to the email address on file. You can also contact our customer support team.
How can I update my personal details?
Log in to your account, and visit the Personal Details section where you can make any necessary updates. You can also contact our customer support team by email with a detailed list of the updated information.
How can I get in touch with you?
We offer support 24 hours a day, five days per week via email, chat, or telephone. Please visit our contact page for more information.
Do I have to download any software to trade with you?
We offer a web-based platform, which means you can log in with any compatible device using just an internet connection. There is no need to download any special software.
How can I view my trading history?
Where can I get specific information on the prices of the assets you offer?
We include detailed pricing data in the order section on the platform.
What is the default timezone for the trading platform?
How can I tell when asset prices are going up or down?
How does Online Trading work?
What is traded with Online Trading?
What is the most I can invest in one trade?
How can I open an account?
Please complete an online application. You will then receive a verification email containing a list of documents mandated to confirm your identity.
I’m having difficulties opening an account, what shall I do?
Please contact us by email, chat, or phone for assistance in opening your account.
Are their taxes on profits I make trading with Wilkins Finance?
Is trading with Wilkins Finance secure?
We use SSL technology, the same safety measures adopted by the banking industry, to safeguard your funds and personal information.
Can I open an account before making a deposit?
What currencies can I use for trading?
What is the minimum deposit needed to trade on an account?
What is the minimum withdrawal amount?
What banking information is mandated for a withdrawal?
How can I cancel a withdrawal request?
Prior to our sending the funds to your bank, we can stop a withdrawal at your request. Please contact us via chat, phone, or email to cancel a pending withdrawal.
Can I send a wire transfer to fund my account?
We can accept wire transfers for amounts of 500 units of your account’s base currency (USD, GBP, EUR) or more. Wire transfers are usually processed within 3 to 5 business days. Please contact our customer service department for wire transfer instructions.
What methods are available for making deposits and withdrawals?
We offer deposits and withdrawals via credit or debit card, or by wire.
What steps are mandated to deposit or withdraw funds?
Why are the rates constantly changing before I place my trade?
Why can’t I place a trade?